RETURN POLICYReturns must be received within 30 days of the original date of purchase in order to be eligible for a refund. Refunds are issued once item(s) are received back at Canaan Longboards and are determined to be both undamaged and used. Please be aware that once we issue your refund, it will take 3-7 business days for the banks to release your funds.
All Returns must meet the following Criteria:
- Items must not have any wear or damage when received at our facility.
- Complete Skateboards must be in the original condition as purchased.
- Decks must not have had equipment mounted or had been altered.
- Wheels must be in the original condition as purchased.
- Items must be returned in new condition in order to be eligible for refunds or exchanges.
- Returned packages must be post-marked within 30 days of the original date of purchase.
- Returned packages must include an enclosed order number, purchaser name, contact information and state either return or exchange.
- Package item adequately for safe shipping as damaged products will not be accepted.
- Purchaser is responsible to pay the shipping of the package back to our facility.
- Original shipping cost will be recovered for return of any items sold under “Free Shipping”.
4301 W. William Cannon Drive
Austin, TX 78749